Facilities Management Service Delivery and Workplace Experience Lead - Penrith


 

Details

Reference number

297088

Salary

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£37,295 - £41,425
For details of our pay on appointment policy, please see below under the heading ‘Salary’
A Civil Service Pension with an average employer contribution of 27%

Job grade

Senior Executive Officer

Contract type

Permanent

Business area

DEFRA - COO - Property & Corporate Strategy

Type of role

Estates
Operational Delivery
Property
Other

Working pattern

Flexible working, Full-time

Number of jobs available

1

Contents

    Location

    About the job

    Benefits

    Things you need to know

    Apply and further information

Location

Service Delivery - Penrith (CA11 9BP) - Fixed Location. With regular travel to Workington & Carlisle

About the job

Job summary

You will be the Facilities Management (FM) Service Delivery and Workplace Experience Lead for DEFRA Group Property (DgP) Services. Responsible for sites across Cumbria acting as the Intelligent Client (ICF) and Site Responsible Officer (SRO) as well as managing a FM team.

Job description

Act as lead on local stakeholder engagement, developing key relationships and provide assurance to service users across your property portfolio to demonstrate a safe, secure and legally compliant workplaces, which minimises DEFRA’s property footprint on the environment.

Assure safe and compliant delivery of PPM, reactive and project works via the Service Provider/other contractors. Support a portfolio of projects as Client and/or project lead; acting as subject matter expert and local lead.

Act as the Site Responsible Officer for operational sites, managing health and safety, premises maintenance, Business Continuity arrangements, identifying any remedial actions and acting upon them.

Develop and maintain a good working relationship with Site Business Partners.

You will be responsible for the leadership and management of a local FM team: setting objectives and identifying training requirements, prioritising workload and performance reporting, Identify and address team or individual capability requirements and gaps to deliver current and future work.

Key Responsibilities:

  • Understand the current and future workplace requirements of stakeholders and work with other DgP functions to assist in delivering outstanding working environments
  • Be the key interface with FM service providers to ensure and facilitate a seamless facilities management service provision (as per agreed contractual deliverables)
  • Provide assurance to stakeholders that the workplaces occupied by their staff and visitors are legally compliant and safe
  • Act as client under CDM Regulations to support the delivery of projects across the Cumbria estate.
  • Manage local issues or disputes between stakeholders and the FM service provider, using the governance arrangements and the partnership agreement to determine the desired service level.
  • Act as a site responsible officer for the sites, managing health and safety, premises maintenance, Business Continuity arrangements, identifying any remedial actions and acting upon them.
  • Lead and manage an FM team

Travel and Working Arrangements

Please note this role is ideally based at the Penrith but a Workington or Carlisle based could be considered. There is a requirement for travel to other sites in Cumbria on a regular basis. A driving licence is therefore required.

Person specification

Previous experience essential to the role:

  • Experience in negotiating solutions, influencing, and meeting the needs of various stakeholders to support their business needs.
  • Experience in managing projects.
  • Experience in using varied and complex IT systems.
  • Experience in influencing and building strong partnerships with staff, stakeholders, and customers to maintain a positive reputation.
  • Experience in contractor management.
  • Experience in understanding and knowledge of contractual requirements.

Qualifications (training can be given depending on the need of the role)

  • Working towards full level membership of relevant professional body e.g. IWFM Level 4 / 5 Member or equivalent experience
  • IOSH (health & safety)
  • NEBOSH
  • Project Management techniques

Licences

Full UK Driving Licence

Behaviours

We'll assess you against these behaviours during the selection process:

  • Managing a Quality Service
  • Making Effective Decisions
  • Communicating and Influencing
  • Working Together
  • Leadership

Benefits

Alongside your salary of £37,295, Department for Environment, Food and Rural Affairs contributes £10,069 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
  • Learning and development tailored to your role
  • An environment with flexible working options
  • A culture encouraging inclusion and diversity
  • A Civil Service pension with an average employer contribution of 27%

Things you need to know

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.

Application Process

As part of the application process, you will be asked to complete a CV, personal statement and behaviour statements.

In your Personal Statement please outline how you meet the essential experience/key criteria required for this role and why you are applying for the role.

Further details around what this will entail are listed on the application form.

Sift

Should a large number of applications be received, the initial sift may be conducted using a lead behaviour, Managing a Quality Service. Candidates who pass the initial sift may be progressed to a full sift or progressed straight to assessment/interview.

Applicants will be expected to demonstrate the essential role requirements within the application behaviour responses.

Sifting will take place w/c 24 July 2023.

Interview

If successful at application stage, you will be invited to interview where you will be assessed on behaviours and strengths.

Interviews are scheduled to take place w/c 7 August 2023, but may be subject to change.

Location

Please be aware that this role(s) will be contractually based in a Defra group workplace/office (Ghyll Mount, Penrith, CA11 9BP) with regular travel to Workington & Carlisle. However, a Workington or Carlisle based could be considered.

There is a requirement for travel to other sites in Cumbria on a regular basis.

The successful candidate is required to carry out all their duties from a UK location, and cannot do so from an overseas location at any time.

Reserve List

A reserve list may be held for a period of 12 months from which further appointments can be made.

Salary

New entrants to the Civil Service are expected to start on the minimum of the pay band. The internal roles rules apply to existing Civil Servants, i.e. level transfers move on current salary or the pay range minimum, transfers on promotion move to new pay range minimum or receive 10% increase. Either case is determined by whichever is the highest.

Childcare Vouchers

Any move to Defra from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk

Visa Sponsorship Statement

Please take note that Defra does not hold a UK Visa & Immigration (UKVI) Skilled Worker License sponsor and are unable to sponsor any individuals for Skilled Worker Sponsorship.

Reasonable Adjustment

If a person with disabilities is put at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes.

If you need a change to be made so that you can make your application, you should:

Contact Government Recruitment Service via defrarecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs.

Complete the ‘Assistance required’ section in the ‘Additional requirements’ page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at an interview, or if you’re deaf, a Language Service Professional.

Accessibility

If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.

Criminal Record Check

If successful and transferring from another Government Department a criminal record check may be carried out.

In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service on your behalf. However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing Pre-EmploymentChecks.grs@cabinetoffice.gov.uk stating the job reference number in the subject heading.

Internal Fraud Database Check

Applicants who are successful at interview will be, as part of pre-employment screening subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offenses. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment.

A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5-year period following a dismissal for carrying out internal fraud against government.

Full Time Only

This role is full time only. Applicants who wish to work an alternative pattern are welcome to apply however your preferred working pattern may not be available and you should discuss this with the vacancy holder before applying.


Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.
People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

  • UK nationals
  • nationals of Commonwealth countries who have the right to work in the UK
  • nationals of the Republic of Ireland
  • nationals from the EU, EEA or Switzerland with settled or pre-settled status or who apply for either status by the deadline of the European Union Settlement Scheme (EUSS) (opens in a new window)
  • relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
  • relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
  • certain family members of the relevant EU, EEA, Swiss or Turkish nationals
Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Apply and further information

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.
The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

    Name :
    Nicola Middleton
    Email :
    Nicola.Middleton@defra.gov.uk

Recruitment team

    Email :
    defrarecruitment.grs@cabinetoffice.gov.uk

Further information

If you feel your application has not been treated in accordance with the Recruitment Principles and you wish to make a complaint, in the first instance, you should contact:
Government Recruitment Services via email: defrarecruitment.grs@cabinetoffice.gov.uk

If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission: Click here to visit Civil Service Commission

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